How much is shipping?
£4.00 within the United Kingdom and NI.
What countries do you ship to?
Currently, we are only shipping within the United Kingdom and NI.
Where is my tracking number?
Please check the email address associated with your order. Within two business days of the order, you should have received an email containing the tracking number. Make sure you check your spam or junk box. For more specific information, please contact us at support@sportshyeu.com
Why hasn’t my order shipped yet?
Our warehouse ships Monday to Friday’s only, excluding holidays. Orders are typically shipped within 3-4 business days of the order being placed. For more specific information, please contact us at support@sportshyeu.com
I have a question not shown here.
Please contact us at support@sportshyeu.com and we will be happy to assist you further.
What is the return policy?
If you would like to return any True Hydration products, please contact us at support@sportshyeu.com and refer to the Refund and Return Policy. Note that if you received FREE product, it is not eligible for a return or eligible for a refund on shipping costs.
Can I cancel my order?
Once an order is placed it is not guaranteed that we can cancel the order. Please contact us at support@sportshyeu.com and refer to the Terms of Sale.
The product I received is damaged. Can I get a refund?
Please refer to the Refund and Return Policy for more information.
I did not receive the product that I ordered. What can I do?
Please refer to our Refund and Return Policy for more information.
I entered the wrong address and never received my order. Can I receive a refund?
We are not responsible for refunding or replacing orders experiencing shipping errors due to incorrect shipping address information you provide. Please refer to our Refund and Return Policy for more information.
